User Guide Template

When launching Honey at your company, a user guide can be a helpful tool to set user standards, content guidelines, and admin responsibilities.

Our customer success team has written the basic use guide template below — it's a simple way to share platform expectations with your team. At the bottom of this article, you'll find a downloadable .doc that also includes this information. Save it to your computer and edit to best fit your needs.  


Basic user responsibilities.

  • Familiarize yourself with the Honey platform.
  • Login at least once a day to ensure you see important updates.
  • Join groups and customize your email notifications to ensure you receive important updates.
  • User search to find documents and resources as you need them.
  • Follow and like posts. 
  • @-mention Dept. Admins & co-workers for questions, comments, concerns, funny

Admin user responsibilities.

  • Serve as the go-to for any content that should be shared on intranet for your dept.
  • Update/upload weekly reports. For example… weekly metrics reports, department & team newsletters, project statuses. 
  • Serve as a platform advocate for your department.
  • Encourage team members to use the platform.
  • Attend admin trainings and planning meetings
  • Upload department-specific resources (templates, creative, etc) to Honey
  • Maintain, consolidate & contribute all department specific content and reports.

Basic User How-To's

Login & Setting Up Profile.

  • To sign up for Honey, visit and create a new account using your email address. 
  • Follow the steps to set up your profile and password.

Complete Your Profile. 

  • Click the dropdown arrow at the top of your left hand navigation menu. 
  • Select “View Profile” from the dropdown menu. 
  • Add your headshot, title, location, department, contact information

Join Groups. 

  • Click “All” next to “Groups” in your left hand navigation menu. 
  • REQUIRED GROUPS: Certain groups may be listed as required. These groups contain essential information, materials, data and reference docs. You are unable to “leave/join” these groups as they are required.
  • OPTIONAL GROUPS: Scroll through the groups index and click the “Join” button on those you’d like to join.

Set Your Email Notification Settings.

  • Click the dropdown arrow at the top of your left hand navigation menu.
  • Select “Account Settings” from the dropdown menu. 
  • Click “Notifications” in the page header and use the frequency dropdowns to choose how often you’d like to receive activity and new post email notifications.

Honey Posting Guidelines


  • DO use Honey as a place to find and share internal resources and news. 
  • DO use Honey as a place to share updates from your team with the rest of the company. 
  • DO share information about work events and happenings.
  • DO search for important documents. 


  • DO NOT share information that is too personal
  • DO NOT share information that could be found offensive.

If you have any questions about launching Honey at your company, we're here to help. Email the Honey team at and we'll happily share best practices and additional information. 


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