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User Guide Template

When launching Honey at your company, a user guide can be a helpful tool to set user standards, content guidelines, and admin responsibilities.

Our customer success team has written the basic use guide template below — it's a simple way to share platform expectations with your team. At the bottom of this article, you'll find a downloadable .doc that also includes this information. Save it to your computer and edit to best fit your needs.  


HONEY USER GUIDE

Basic user responsibilities.

  • Familiarize yourself with the Honey platform.
  • Login at least once a day to ensure you see important updates.
  • Join groups and customize your email notifications to ensure you receive important updates.
  • User search to find documents and resources as you need them.
  • Follow and like posts. 
  • @-mention Dept. Admins & co-workers for questions, comments, concerns, funny

Admin user responsibilities.

  • Serve as the go-to for any content that should be shared on intranet for your dept.
  • Update/upload weekly reports. For example… weekly metrics reports, department & team newsletters, project statuses. 
  • Serve as a platform advocate for your department.
  • Encourage team members to use the platform.
  • Attend admin trainings and planning meetings
  • Upload department-specific resources (templates, creative, etc) to Honey
  • Maintain, consolidate & contribute all department specific content and reports.

Basic User How-To's

Login & Setting Up Profile.

  • To sign up for Honey, visit www.honey.is/signup and create a new account using your @sailthru.com email address. 
  • Follow the steps to set up your profile and password.

Complete Your Profile. 

  • Click the dropdown arrow at the top of your left hand navigation menu. 
  • Select “View Profile” from the dropdown menu. 
  • Add your headshot, title, location, department, contact information

Join Groups. 

  • Click “All” next to “Groups” in your left hand navigation menu. 
  • REQUIRED GROUPS: Certain groups may be listed as required. These groups contain essential information, materials, data and reference docs. You are unable to “leave/join” these groups as they are required.
  • OPTIONAL GROUPS: Scroll through the groups index and click the “Join” button on those you’d like to join.

Set Your Email Notification Settings.

  • Click the dropdown arrow at the top of your left hand navigation menu.
  • Select “Account Settings” from the dropdown menu. 
  • Click “Notifications” in the page header and use the frequency dropdowns to choose how often you’d like to receive activity and new post email notifications.

Honey Posting Guidelines

DO

  • DO use Honey as a place to find and share internal resources and news. 
  • DO use Honey as a place to share updates from your team with the rest of the company. 
  • DO share information about work events and happenings.
  • DO search for important documents. 

DO NOT

  • DO NOT share information that is too personal
  • DO NOT share information that could be found offensive.

If you have any questions about launching Honey at your company, we're here to help. Email the Honey team at support@honey.is and we'll happily share best practices and additional information. 

 

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