We're so sorry you're having trouble receiving Honey emails. There are a few common issues that can cause email roadblocks—let's work through them together.
Check to ensure your email notifications are turned on.
- Check your Account Settings page to ensure your email notifications are all turned on.
- Follow these instructions on how to set Honey email notification preferences.
Check your spam folder.
- If your notifications are turned on and you're still not receiving emails, check your spam folder. There's a chance that your Honey emails have ended up here.
- If you find your emails in your spam folder, be sure to add all emails from @honey.is to your safe sender list so that they land in your inbox.
If you are still having issues with your emails, please don't hesitate to send us a note. Email issues are generally super easy for us to resolve—we'll likely have you up and running very quickly. You can reach our friendly support team at firstname.lastname@example.org.
Be sure to include your email address and any additional details or error messages in your note.