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Troubleshooting with Employee Community.
Not receiving Employee Community emails.
Not receiving Employee Community emails.

How to troubleshoot issues with Employee Community emails.

Kat Hills avatar
Written by Kat Hills
Updated over a week ago

We're so sorry you're having trouble receiving Employee Community emails. There are a few common issues that can cause email roadblocks—let's work through them together.

Check to ensure your email notifications are turned on. 

  1. Check your Account Settings page to ensure your email notifications are all turned on. 

  2. Follow these instructions on how to set Employee Community email notification preferences. 

Check your spam folder. 

  1. If your notifications are turned on and you're still not receiving emails, check your spam folder. There's a chance that your Employee Community emails have ended up here.

  2. If you find your emails in your spam folder, be sure to add all emails from to your safe sender list so that they land in your inbox. 

Other issues. 

If you are still having issues with your emails, please don't hesitate to send us a note. Email issues are generally super easy for us to resolve—we'll likely have you up and running very quickly. You can reach our friendly support team at 

Be sure to include your email address and any additional details or error messages in your note.

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